The University of Georgia Office of Emergency Preparedness in collaboration with the University of Georgia Police are providing all students, faculty, and staff with the LiveSafe app.
Steps to Download LiveSafe
- Download “LiveSafe” from the App Store or Google Play (Enable location services and push notifications when prompted).
- Sign up using your mobile phone number, email or Facebook account.
- Create a password and fill in your name.
- Search for “University of Georgia” to connect with the organization.
- Add your email to your profile (Left Menu > Settings > Profile).
What is LiveSafe?
LiveSafe is a personal safety mobile app that provides a quick, convenient, and discreet way to communicate directly with University of Georgia safety officials, enhancing your overall safety and allowing University of Georgia Police to better protect you.
LiveSafe Goals: A Mobile Solution to Increase Overall Safety
- Communication: To increase communication between the University of Georgia community and safety officials in order to increase safety and awareness.
- Prevention: To be a preventative measure in stopping crimes and incidents before they occur.
- Collaboration: To leverage the community’s eyes and ears in helping keep campus safe.
Explaining the Main Features of the LiveSafe App:
- Report Tips: The “Report Tips” feature allows you to send text, picture, video, and audio directly to University of Georgia Police in real-time, and anonymously if you prefer. You can share information about any safety incidents or concerns, such as suspicious activity, theft, harassment, and more. You can also engage in a live chat with a safety official.
- Emergency Options: By calling 911, calling University of Georgia Police, or Messaging University of Georgia Police from the “Emergency Options” screen, you will initiate location tracking, allowing safety officials to see where you are and respond to you more quickly in an emergency situation. You can easily stop location tracking at any time after the call is placed.
- SafeWalk: Get from place to place safely by using SafeWalk to invite your contacts to “virtually escort” you, allowing them to follow your location on a map as they chat with you. You can request to virtually escort others as well.
- Resources: Access important safety information such as emergency procedures, health & wellness resources, sexual assault assistance resources, and more.
Best Practices to Download and Start Using the LiveSafe App
- Complete your profile: To gain the maximum benefit of the LiveSafe app, make sure to complete your user profile with your mobile phone number. This University of Georgia better respond to reports you send in.
- Enable Push Notifications: Allow “Push Notifications” to be enabled in your Settings. University of Georgia Police Department will respond to messages sent through the app. You will not be spammed.
- Enable Location Services: Be sure to enable location services. Safety officials rely on GPS data to better serve and protect you. When you report an incident or make an emergency call through the app, University of Georgia will see your location so they can respond quickly. Don’t worry! You are not being actively tracked, and can stop location tracking (when used during emergencies) any time you want.
Frequently Asked Questions
What is LiveSafe?
LiveSafe is a free mobile app made available by University of Georgia. The easy to use app is designed to prevent crime and enable timely and effective incident response. Through the LiveSafe app, smartphone users can communicate directly with safety officials through a cloud-based dashboard. This dashboard is monitored by communication officers within the University of Georgia Police Department.
What are the main features of LiveSafe?
The core features include quick tip submittal via text with picture and video attachments (including the option to stay anonymous), live chat with safety officials, fast access to emergency phone numbers that initiate location tracking when called, a comprehensive safety map that pinpoints incidents on or near campus, and a peer-to-peer tool called SafeWalk that allows friends to watch out for each other through location monitoring and group chat.
Why would someone use this app in an emergency?
So long as users have the capacity to make voice calls, we encourage anyone in an emergency to always call 9-1-1. If, however, a user is unable to make a direct call due to situational or technical issues, or if they must be discrete, then LiveSafe reporting becomes advantageous. Additionally, when the Emergency button is used to dial 9-1-1, dial UGA Police, or message UGA Police, location services are enabled to help emergency personnel find your location.
If I download LiveSafe, can law enforcement see my location whenever they want?
No. Your location is only sent to UGA Police when you submit a tip (anonymous or not) or use one of the features within the Emergency button (Call 911, Call UGA Police, or Message UGA Police). When you submit a tip, your current location is only submitted once and is attached to that tip – tracking is not enabled. However, when you use the Emergency button, your location is tracked until you stop location tracking within the Emergency button screen.
Why do I need to fill out a user profile after downloading LiveSafe?
Filling out the user profile will help law enforcement contact you if additional information is needed after you submit a tip. If you use the Emergency button, they will have immediate access to your name and contact information. This is imperative in emergency situations if you lose connection with law enforcement or if your identity is needed because you are in distress.
Is the anonymous feature really anonymous if I have filled out my user profile or if I use the chat feature?
Yes, it is. If you check the “Send Anonymously” box when submitting a tip, your user information will show up as “Anonymous” in all of the fields. Even if University of Georgia’s Police Department uses the Live Chat feature to obtain additional information, you will still appear as anonymous.
What happens when I click “Call 911” from the Emergency button?
When you click on the “Call 911” button from the Emergency screen, a confirmation bubble will appear with “call” or “cancel” options. This will help ensure that users do not accidentally call 911 if it is not an emergency.
When I first download LiveSafe, why is the app asking to access my contacts?
The app will ask to access your contacts so you can easily add friends and family members to your LiveSafe contact list. This list is used for SafeWalk.
Do I need to enable location services for LiveSafe for it to work?
Yes. In order for the location-dependent features to work – like SafeWalk, tip submittal, and location tracking during emergency calls and messages – LiveSafe needs to be able to access your location. You will not be actively tracked when the app is not in use and when you are using non-location-dependent features.
What if a tip I submit to University of Georgia turns out to be a mistake?
Users will not be penalized for making claims that turn out to be untrue. So long as reports aren’t purposefully and falsely claimed, people are encouraged to share information with the University of Georgia Police Department.